This Help Centre is designed so you can find answers quickly whether you’re brand-new to carbon accounting or deep in regulatory detail.
The 4 ways content is organised
Start here guides (recommended first)
Guided step-by-step paths for Importers, Producers, PCF teams, CCF teams, and Banks/Traders.
How-to articles
Practical “do the thing” instructions (upload data, calculate results, export reports, share with customers).
Explainers (“What is…”)
Plain-English definitions of regulations, standards, and CarbonChain concepts.
Troubleshooting
Fix common errors and validation failures (especially during uploads).
Quick tip for searching
When you search, use the same wording you see in the platform or your regulatory documents. For example:
“embedded emissions”
“CN code”
“production route”
“default values”